When Scheduling Fails, FI's Pay: Why WFM is More Than Just Shifts
Financial Institutions have long treated workforce scheduling as an HR task. But recent wage and hour lawsuits show otherwise: manual scheduling and untracked work have become…
NEXTENTURE INSIGHTS
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26 articles
How To Build a Workforce Scheduling RFP (With Free Template)
If your bank or credit union is still managing workforce schedules with spreadsheets, you're not alone, but you are falling behind.
There Is No AI as Long as You Have Things on Paper
The line hits a little differently sixteen (16) years later. Because here’s the truth: no matter how hype about AI, it won’t do anything for you as long as your processes live on…
From Appointment to Action: A Connected Experience with NPC
Most banks and credit unions use tools like appointment booking, lobby management, or even workforce scheduling. These tools help. They make life a little easier. But on their…
Intelligent Workflows Strengthen Relationships
In banking, convenience is no longer the differentiator, intelligence is. Moving from static appointment systems to dynamic, data-driven interactions is the path forward. Intelligent appointments turn traffic into opportunity, optimize every engagement, and ensure no lead is left behind.
How to Reclaim Over 300 Hours a Year with One Productivity Platform
Internal audits are critical—but they don’t have to be time-consuming. In a 40-branch network, the inefficiencies of manual processes, scattered documentation, and disconnected…
The Secret to Growing Branch Business? Ask Better Questions
Unlock growth by maximizing casual customer encounters. Learn how targeted interactions can guide client decisions effectively.
What Can Financial Institutions Glean From Retailers?
Coming from a retail background, I’ve worked at the corporate headquarters of two specialty retail clothing brands, overseeing communications and training for store leadership…
"And Then the Teller Gave Me This Look Like..."
In 2024, after years of dealing with frequent and extended power outages in our area—sometimes lasting five or six days—we decided to make a big investment in our home. Not only…
Enhancing Workforce Management with AI: Transforming Branch Analytics with Intelligence and Insight
Discover how AI can revolutionize our approach to analyzing workforce planning in banks and credit unions.
Devouring Ina Garten’s “Be Ready When the Luck Happens”
I’m currently immersed in Ina Garten’s new memoir, “Be Ready When the Luck Happens.” It’s not just a read; it’s a delightful experience that’s hard to put down. Ina is such an…
Empowering work choices with NPC
At the heart of exceptional banking services lies a bankers ability to make work choices throughout the day.
The Benefits of Effective Locations Management
Driving labor productivity requires smart location management. Here's how it drops operations costs, improves execution, and leads to happier customers.
Perceived Utility: Why Your Enterprise Can't Have Better Designed Software
Software companies design and sell you solutions prepackaged with perceived utility. But what if you only looking for what you need?
Agile Scheduling Trends: The Evolution of Time Studies
The old-fashioned way of conducting time studies just doesn't cut it any more. At Nextenture, we've found another way forward.
Explaining The Nextenture Technology Stack
Nextenture head of India Operations Rahul Sachdev writes about the technology stack of its mobile platform, as well as its design philosophy.
3 Features to Reduce Appointment No-Shows
In today’s post, we cover three of the most effective ways of reducing consumer no-shows in your retail stores.
Nextenture Completes SOC 2 Compliance Certification
Nextenture has successfully completed a SOC 2 Certification, cementing the company's success in upholding the security and confidentiality of client data.
TNT Fireworks Leverages Level LMS to Drive Agile Learning and Covid-19 Preparedness
TNT is excited to announce the rollout of Floresight KPI Coach to its 5,500 seasonal stands and tents across the United States.
Management of Appointments
An appointment is usually visualized as a commitment between two or more individuals or groups of people to meet at a specified time on a designated date. This may look like a…
Appointment Booking Vendor Considerations
Selecting the right Appointment Booking software for your business is like conducting interviews for an open position – no matter how rigorous a selection process you go through,…
Appointment Booking Is Here To Stay!
In 2020, Retail & Service industries relied heavily on appointments for a very simple objective – Regulate the flow of customers and make everyone feel safe. And it worked.…
Micro Learning Pitfall #3: You're Missing Out on The Real Benefits of Micro Learning
There are design strategies available to avoid the bookend bloat we discussed in Part 2, it’s not inevitable, but a focus on Seat Time alone ignores the under-leveraged benefits…
Why Micro Learning Fails (and what to do about it) Part I
Over the past 5 years, Micro Learning has come into its own, moving from nascent buzzword to the de facto standard when planning next-gen learning rollouts. But is this trend…
Effective Product Upgrade Strategies
Everyone knows that you have to upgrade at some point, but the conversation often starts with the following question: is a product upgrade worth it?
Three Myths of Change Management
It's been proven that effective change management brings lasting results. Here are 3 myths about change management that might be prevent you from success.
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